Frequently Asked Questions

Frequently asked questions

1. WHAT IS RICA

RICA or the Regulation of Interception of Communication Act is a new law that has been passed by the South African government that makes it compulsory for everyone to register all new and existing cellphone numbers.
As a RICA Agent your responsibility is to RICA a SIM card to a customer, this must be completed face-to-face. You will require their full name, surname, Identity number or passport number and a physical address.

2. HOW TO RICA A PAV STARTER PACK USING MY CELL PHONE

(Make sure you have the subscriber’s name, surname, physical address, I.D. Number or Passport number, before you start the RICA Process)

Dial *130*7422#
Choose option 1 = Register
Choose the network
Choose option 2 = Sim Card No.
Follow the on-screen instructions

3. HOW TO DO A CHANGE OF OWNERSHIP

(Make sure you have the subscriber’s name, surname, physical address, I.D. Number or Passport number, before you start the Change of Ownership Process)

Dial *130*7422#
Choose option 2 = Change Ownership
Choose the network
Enter the cell number.
Follow the on-screen questions.

4. HOW TO EARN STARTER PACK PROMOTIONAL SUPPORT

Rica the PAV starter pack using *130*7422#
Recharge R30 for MTN, R26 for Vodacom VSP2, R23 for Cell C and R25 for Telkom Mobile
Once the subscriber has “talked-out” the required airtime per network, this becomes an activation for you.
Activation = payment of up to R30 depending on how many activations you have done in a month.
The networks and PAV Telecoms have different activation criteria for different starter packs. Generally an activation is when a customer has spoken out, sms’d, or used data to the value of between R23 and R30 within the required peroid of time.

5. HOW TO VIEW MY PAID ACTIVATIONS

*120*5687# (LOTS)

6. HOW DO I GET PAID

For Vodacom, payment is between the 8th and 18th of every month
For MTN, Cell C and Telkom Mobile, payment is between the 22nd and 25th of every month
Activation payment is transferred into your Smartload Account, which you can access by dialing *130*678#
You will receive an sms advising you of the amount and for which network you have been paid.

7. HOW DO I CASH OUT MY SMARTLOAD USING FNB EWALLET

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

HOW TO BECOME A RICA AGENT (SMARTRICA)

You need your S.A Identity Book or a Passport and proof of residence
A PAV Rica Agent will create you as a Smartcall Rica Agent. This has to be done face to face as per the RICA Act.

HOW DO I CHECK MY SMARTLOAD BALANCE ON MY CELL PHONE?

Dial *130*678#
Choose option 2 = Balance
Enter your PIN = Last 4 digits of your cell phone number (advisable to change this).
The on-screen display will show you your balance.

HOW TO GET PAV STARTER PACKS

Contact your PAV Distributor and place an order
If you do not have a direct distributor, please contact our Call Centre on (011) 568-0320 or send a Please Call Me to 0760925983. You may also SMS your order to 41267 (please include your name)