Frequently Asked Questions

HOW TO BECOME A RICA AGENT (SMARTRICA)
  • You need your S.A. Identity Book or a Passport and proof of residence
  • A PAV Rica Agent will create you as a Smartcall Rica Agent.

REQUIREMENTS:

  • a photo of your ID or passport
    a photo of your face only, holding your ID or passport next to your face
    a photo of your proof of address
    the phone number that you will be using to RICA with
  • Please note that these photos must be good quality, we must read all the information from the photos

WHERE TO SUBMITTED YOUR APPLICATION with IMAGES:

WHAT IS RICA

RICA or the Regulation of Interception of Communication Act is a new law that has been passed by the South African government that makes it compulsory for everyone to register all new and existing cellphone numbers.

As a RICA Agent your responsibility is to RICA a SIM card to a customer, this must be completed face-to-face.  You will require their full name, surname, Identity number or passport number and a physical address.

HOW TO RICA A PAV STARTER PACK USING MY CELL PHONE

(Make sure you have the subscriber’s name, surname, physical address, I.D. Number or Passport number, before you start the RICA Process)

 

  • Dial *130*7422#
  • Choose option 1 = Register
  • Choose the network
  • Choose option 2 = Sim Card No.
  • Follow the on-screen instructions
HOW TO RICA A PAV STARTER PACK ONLINE

 

  • Go to https://online.smartcall.co.za
  • From your SmartRICA number Dial *130*678*23#
  • An OTP (One-Time-Pin) will be sent to you
  • Login with your Smartload cell number and the OTP
  • Capture the required information on the screen
HOW TO RICA A PAV STARTER PACK ON THE SMARTRICA APP

 

  • Download the SmartRICA App from Play Store – Click Install
  • Complete the Register questions :    

Smart Cell Number

Four-digit Smart Pin (Smartload PIN)

Enter App Password

Confirm App Password

  • Click on GET OTP
  • Click Register
  • Enter Password
  • Click Login
  • Follow the on-screen instructions
HOW TO DO A CHANGE OF OWNERSHIP
  • (Make sure you have the subscriber’s name, surname, physical address, I.D. Number or Passport number, before you start the Change of Ownership Process)

     

    • Dial *130*7422#
    • Choose option 3 = Change Ownership
    • Choose the network
    • Enter the cell number.
    • Follow the on-screen questions.
HOW TO EARN STARTER PACK PROMOTIONAL SUPPORT
  • RICA the PAV starter pack using *130*7422# or online www.smartcallonline.co.za or download the SmartRICA App.
  • We pay promo support to agents for acquiring Real Customers ( customers who continue to use a PAV sim card).
  • The networks and PAV Telecoms have different activation criteria for different starter packs.
  • Promo support is paid for real customers.
  • Ts & Cs apply.
HOW TO VIEW MY PAID ACTIVATIONS
HOW DO I GET PAID
  • For Vodacom, payment is between the 6th and 9th of every month
  • For MTN, Cell C and Telkom Mobile, payment is between the 22nd and 25th of every month
  • Payment is transferred into your Smartload Account, which you can access by dialing *130*678#
  • You will receive an sms advising you of the amount and for which network you have been paid.
HOW DO I CASH OUT MY SMARTLOAD USING FNB EWALLET
  • Cash Out with Smartload and FNB e-wallet

    You can cash out your Smartload promotional support using the Smartload FNB e-Wallet option. A RICA Agent will need to register for Smartload FNB e-Wallet via Smartload first.

    STEP 1: 1st process Registration:
    • Dial *130*678#
    • Select Option 5) cash out
    • Select Option 1) Register
    • Capture details ID number, Name, and Surname
    • RICA Agents using a passport will be directed to www.smartcallonline.co.za to capture their details.

    STEP 2: 2nd process cash out: Cash out after Registration
    • Dial *130*678#
    • Select Option 5) cash out
    • Select Option 2) Cash out
    • Enter Smartload Pin
    • Enter Amount
    • RICA Agent will receive SMS advising to dial *120*277# FNB (Agent will need airtime to dial this code)

    STEP 3: 3rd process:
    • Dial *120*277#
    • RICA Agent will be requested to create a 5-digit code for the e-Wallet
    • After creating a 5-digit code the below options will appear
    • Always select option 2)
    • Enter the 5-digit PIN.
    • The cash out funds will show.
    • To be able to withdraw the funds select get Cash.
    • ATM PIN will be given. ATM PIN expires after 4 hours.

 

HOW DO I CHECK MY SMARTLOAD BALANCE ON MY CELL PHONE?
  • Dial *130*678#
  • Choose option 2 = Balance
  • Enter your PIN = Last 4 digits of your cell phone number (advisable to change this).
  • The on-screen display will show you your balance.
HOW TO GET PAV STARTER PACKS
  • Contact your PAV Distributor and place an order
  • If you do not have a direct distributor, please contact our Call Centre on (011) 568-0320 or send a Please Call Me to 076-092-5983 or 060-569-4327.
  • Order online https://bit.ly/3l88XLs