Frequently Asked Questions
HOW TO BECOME A RICA AGENT (SMARTRICA)
- You need your S.A. Identity Book or a Passport and proof of residence
- A PAV Rica Agent will create you as a Smartcall Rica Agent.
REQUIREMENTS:
- a photo of your ID or passport
a photo of your face only, holding your ID or passport next to your face
a photo of your proof of address
the phone number that you will be using to RICA with - Please note that these photos must be good quality, we must read all the information from the photos
WHERE TO SUBMITTED YOUR APPLICATION with IMAGES:
- Email information to info@pavtelecoms.co.za
- Upload your images here: https://bit.ly/42bpdM3
- WhatsApp your information to 073-421-7468
WHAT IS RICA
RICA or the Regulation of Interception of Communication Act is a new law that has been passed by the South African government that makes it compulsory for everyone to register all new and existing cellphone numbers.
As a RICA Agent your responsibility is to RICA a SIM card to a customer, this must be completed face-to-face. You will require their full name, surname, Identity number or passport number and a physical address.
HOW TO RICA A PAV STARTER PACK USING MY CELL PHONE
(Make sure you have the subscriber’s name, surname, physical address, I.D. Number or Passport number, before you start the RICA Process)
- Dial *130*7422#
- Choose option 1 = Register
- Choose the network
- Choose option 2 = Sim Card No.
- Follow the on-screen instructions
HOW TO RICA A PAV STARTER PACK ONLINE
- Go to https://online.smartcall.co.za
- From your SmartRICA number Dial *130*678*23#
- An OTP (One-Time-Pin) will be sent to you
- Login with your Smartload cell number and the OTP
- Capture the required information on the screen
HOW TO RICA A PAV STARTER PACK ON THE SMARTRICA APP
- Download the SmartRICA App from Play Store – Click Install
- Complete the Register questions :
Smart Cell Number
Four-digit Smart Pin (Smartload PIN)
Enter App Password
Confirm App Password
- Click on GET OTP
- Click Register
- Enter Password
- Click Login
- Follow the on-screen instructions
HOW TO DO A CHANGE OF OWNERSHIP
-
(Make sure you have the subscriber’s name, surname, physical address, I.D. Number or Passport number, before you start the Change of Ownership Process)
- Dial *130*7422#
- Choose option 3 = Change Ownership
- Choose the network
- Enter the cell number.
- Follow the on-screen questions.
HOW TO EARN STARTER PACK PROMOTIONAL SUPPORT
- RICA the PAV starter pack using *130*7422# or online www.smartcallonline.co.za or download the SmartRICA App.
- We pay promo support to agents for acquiring Real Customers ( customers who continue to use a PAV sim card).
- The networks and PAV Telecoms have different activation criteria for different starter packs.
- Promo support is paid for real customers.
- Ts & Cs apply.
HOW TO VIEW MY PAID ACTIVATIONS
- Dial *120*5687# (LOTS)
- Download the My PAV App https://pav.inspirze.com/appstore, register and login
HOW DO I GET PAID
- For Vodacom, payment is between the 6th and 9th of every month
- For MTN, Cell C and Telkom Mobile, payment is between the 22nd and 25th of every month
- Payment is transferred into your Smartload Account, which you can access by dialing *130*678#
- You will receive an sms advising you of the amount and for which network you have been paid.
HOW DO I CASH OUT MY SMARTLOAD USING FNB EWALLET
-
Cash Out with Smartload and FNB e-wallet
You can cash out your Smartload promotional support using the Smartload FNB e-Wallet option. A RICA Agent will need to register for Smartload FNB e-Wallet via Smartload first.
STEP 1: 1st process Registration:
• Dial *130*678#
• Select Option 5) cash out
• Select Option 1) Register
• Capture details ID number, Name, and Surname
• RICA Agents using a passport will be directed to www.smartcallonline.co.za to capture their details.STEP 2: 2nd process cash out: Cash out after Registration
• Dial *130*678#
• Select Option 5) cash out
• Select Option 2) Cash out
• Enter Smartload Pin
• Enter Amount
• RICA Agent will receive SMS advising to dial *120*277# FNB (Agent will need airtime to dial this code)STEP 3: 3rd process:
• Dial *120*277#
• RICA Agent will be requested to create a 5-digit code for the e-Wallet
• After creating a 5-digit code the below options will appear
• Always select option 2)
• Enter the 5-digit PIN.
• The cash out funds will show.
• To be able to withdraw the funds select get Cash.
• ATM PIN will be given. ATM PIN expires after 4 hours.
HOW DO I CHECK MY SMARTLOAD BALANCE ON MY CELL PHONE?
- Dial *130*678#
- Choose option 2 = Balance
- Enter your PIN = Last 4 digits of your cell phone number (advisable to change this).
- The on-screen display will show you your balance.
HOW TO GET PAV STARTER PACKS
- Contact your PAV Distributor and place an order
- If you do not have a direct distributor, please contact our Call Centre on (011) 568-0320 or send a Please Call Me to 076-092-5983 or 060-569-4327.
- Order online https://bit.ly/3l88XLs
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CONTACT DETAILS
PHONE
ADDRESS
26 Holt Street, Glenadrienne,
Sandton, 2196
POSTAL ADDRESS
PO Box 412403, Craighall, 2024
CONTACT DETAILS
PHONE
ADDRESS
26 Holt Street, Glenadrienne,
Sandton, 2196
POSTAL ADDRESS
PO Box 412403, Craighall, 2024